Cancellation and Refund Policy

During the Priority Booking Period

  • When you send in your rebooking information for next term, you will be asked which slots you can make for the following term. If we cannot offer any of your requested slots the full amount will be refunded to you. It is important to list ALL sessions you can make (with preferences if you wish), to ensure you get a place for next term.
  • A cancellation date will be given with your rebooking information. If you wish to cancel before this, your payment will be refunded less a £15 administration fee.
  • After the cancellation date all payments are non-refundable.

Once your lesson is confirmed

  • No refunds will be given.  However, if your circumstances change please email the office as we may be able to arrange a swap or someone on the waiting list may take your place.   If we can do that, we’ll refund all the lessons they take less a £25 admin fee.  Please remember this is offered as a gesture of goodwill and not a contractual obligation.  If we cannot arrange this and you are unable to take up your slot for any reason, you will forfeit your termly fees.
  • Should we have to cancel a lesson for any reason, including local lock-downs due to coronavirus, another will be arranged within the London Borough of Richmond school dates, on the same day and time. Occasionally this may be at a different venue but will be within reasonable travelling distance. Refunds will be only be given if we cannot reschedule the lesson within the same term – we do not expect you to have to carry forward credits.
  • Any scheduled changes to lessons will be sent with your rebooking form and confirmation email so you can decide before you pay for the term if you would prefer to switch your day of swimming or perhaps venue.  No refunds can be given if you decide to take the block of lessons but cannot make the change.  An example of a scheduled change would be:
    • For a special ‘one off’ event: for example a school’s centenary celebration on a Monday night.  These lessons may be rescheduled to have an extra lesson at the end of the term.
    • A Bank holiday in the middle of the term e.g. May Day will have a lesson at the end of term